Ag Leader Technology Warranty, Repair and Return Policies

Warranty Statement: Ag Leader Technology Inc. stands by all new products with a 2-year limited warranty from the warranty start date. Ag Leader will repair or replace at no charge any component of our system that fails during normal service within two years from warranty start date.

The warranty start date is established upon receipt of the registration/warranty card indicating the End User’s date of initial purchase of new product from an authorized Ag Leader Dealer. Ag Leader reserves the right to request from the Dealer proof of the date of purchase stated. If no registration is received the warranty period will start on the date the product was shipped from Ag Leader.

Timely product registration will allow the customer to receive important product bulletins, upgrade information, and notice regarding product training in their local area.

Repaired, rebuilt, used or exchanged products will be warranted for a period of 12 months in effect as of the date the product is shipped by Ag Leader, or the remainder of the original warranty, whichever is longer.

Warranty is not provided for damage resulting from abuse, modification, neglect, accidents, vandalism, acts of nature, or any cause that is outside the normal, intended use of the Ag Leader system. Ag Leader Technology shall not be liable for indirect, incidental, orconsequential damages to the Dealer, End User, or Third Parties arising from the sale, installation, or use of Ag Leader products.

Ag Leader does not reimburse or compensate the Dealers or End Users for labor, mileage, and loss of use or incidental expenses associated with service after the sale to perform upgrades, repairs, returns, replacements, warranty claims or similar service related activities.

Warranty Repairs and Upgrades: Ag Leader reserves the right to repair products that fail during the warranty period. Specifically, in the case where a product failure is reported after the product has been installed and used successfully for its intended purpose for any period of time.

Ag Leader systems utilize electronic products that have the capability for operating program upgrades. If it is determined by Ag Leader Technical Support personnel that the installation of an available operating program file or upgrade will resolve a warranted product’s failure, a reasonable attempt to install the upgrade must be made by the Dealer or End User.

Dealer Administration of Warranty:  To mitigate the potential for loss of use and down time, Ag Leader’s network of authorized independent dealers are trained and expected to provide service after the sale. Ag Leader’s Technical Support staff, Web Sites, and Service Unit equipment are available resources that enable dealers to resolve down time issues. Ag Leader also provides Operators Manuals, On-Screen Helps, Quick Reference Sheets and Installation Instructions for use by dealers and end users. Ag Leader does not charge for or require service agreements for end user access to the corporate contact center via phone or e-mail for support of hardware products.

Ag Leader hardware product sales are made through a network of authorized Independent Dealers. Therefore, warranty repairs and replacements are administered through the selling Dealer. Dealers are required to supply a purchase order as a means of acknowledging theiradministration of a warranty repair or return as well as authorizing the resulting shipments of service or replacement equipment to be charged to their account.
Replacement Units for Warranted Product Failure:  If an Ag Leader product fails during the warranty period and cannot be repaired in a reasonable or appropriate time period a comparable replacement item will be supplied to the Dealer. Resulting sales orders and shipments will be invoiced at standard list prices with applicable UPS charges, authorized under the dealer purchase order. The original unit must be returned in a reasonable amount of time from when the replacement unit is delivered. After 30 days from the time the replacement unit is delivered, failure to return the original or the replacement unit will impact the Dealer’s purchasing credit. Ag Leader reserves the right to apply finance charges, place the Dealer’s account “on hold” (restricting shipments) until past due invoices relating to replacement units are resolved.

Service Units:  Ag Leader offers Service Equipment for use while a customer’s unit is being repaired during the warranty period. All dealers are encouraged to maintain service equipment stock. The Dealer may request Service Units for use during troubleshooting and repair of a customer’s unit that is covered under warranty.

In most cases a customer’s unit can be quickly repaired and returned in proper working order.The Dealer should return products to be repaired with-in five (5) working days from the receipt of the service unit.

Service unit must be returned in a reasonable amount of time after repairs are completed and the repaired item has been has been delivered to the Dealer or End User. After 30 days from the shipment date of the repaired unit, failure to return service products will impact theDealer’s purchasing credit. Ag Leader reserves the right to apply finance charges, place the Dealer’s account “on hold” (restricting shipments) until past due invoices relating to service units and repairs are resolved.

All service equipment will be entered on the RMA generated for the repair or evaluation of a customer’s unit. Resulting Sales Orders and shipments will be invoiced at standard list prices with applicable UPS charges,authorized under the dealer purchase order.

Non-Warranty Repairs:  When a product’s warranty period has expired or is otherwise voided Ag Leader will continue to offer Repair Services. A minimum repair fee equal to one hour labor at the current labor rate will be charged to the Dealer on all non-warranty evaluations and repairs. An estimate of the repair price and amount of time needed to complete repairs will be provided to the Dealer.

In cases of non-warranty repairs Service Units may be obtained on an “As Available” basis and may require the End User’s repair item to be sent in for testing and evaluation prior to sending a service unit. When the repair is authorized a service unit may be sent at that time.

Parts Stock Replacement:  When a Dealer uses an item from new parts and equipment inventory to replace Ag Leader components that fail within the warranty period, Ag Leader will repair the failed item to new condition or replaced it at no cost. The Dealer must return the original warranted (failed) part and provide proof of purchase stating the original Ag Leader Sales Order Number of each item. Ag Leader’s Repair Department personnel will determine if the original part is faulty and will process for repair to new condition or replacement accordingly.

Parts or repaired items not in new condition that Ag Leader determines to be fully functional will be returned to the Dealer to be utilized as Service Parts or for resale as used parts. All items not covered under warranty where no repair authorization is given or items and conditiondo not match the authorization will be returned at the dealer’s expense or disposed of upon the dealer’s request.

Shipping Damage:  Ag Leader takes great care in assembling and packaging orders for shipment and does not knowingly ship items that are damaged.

If our product arrives damaged upon direct shipment from the Ag Leader factory,the Dealer must contact the Ag Leader Technical Support Department promptly to notify them of the problem. Claims for shipping damage will not be honored after 10 days from the delivery date.Necessary returns or replacements may be scheduled at that time. Resulting orders and shipments of replacement items will be invoiced at standard list prices with applicable UPS charges, authorized under the dealer purchase order. Approved credits will be processed through the selling Dealer’s account.

Return items damaged during direct shipment to the Ag Leader factory are the responsibility of the Shipping Agent or the Dealer and are not covered under warranty.

Shipping and fulfillment errors:  Ag Leader understands the importance of processing and shipping orders in a timely manner, as well as the need to insure that all items and subparts relating to a sales order are shipped complete to the destination listed on the sales order. If a shipment is incorrect, the system or parts should not be installed or used. Returned items and condition that do not match the authorized claim will be returned to the dealer at the dealer’s expense or disposed of upon the dealer’s request. Otherwise, repair or replacement expenses will be applied in addition to the 15% restocking fee.

The Dealer must contact the Ag Leader Technical Support Department promptly to notify them of the problem. Claims for shipping errors will not be honored after 10 days from the delivery date. Additional parts orders, returns or replacements may be scheduled at that time. Resulting orders and shipments for replacement items will be invoiced at standard list prices with applicable UPS charges. Approved credits will be processed through the selling Dealer’s account.

A shipment will be considered complete and properly fulfilled (no shortage, errors, or damage has occurred) upon 10 days after the delivery date. It is recommended that the Dealer email all purchase orders to salesorder@agleader.com or Fax orders to 515-232-3595. This provides a documented reference for each sales order to support order fulfillment claims.

Delivery and Title:  The Dealer is responsible for all shipping costs and any applicable surcharges. Title and risk of loss pass to the Dealer or End User upon transfer of the products to the Shipping Agent. Ag Leader’s delivery dates are estimates only and Ag Leader is not liable for delays in delivery. Ag Leader reserves the right to make partial shipments and Dealer will accept delivery and pay for the product delivered. A delayed delivery of any part of an Order does not entitle Dealer to cancel other deliveries.

Shipping Charges:  Covered shipping expenses are for Standard Ground shipping rates. All premiums for Red, Early AM, Saturday Delivery or otherwise expedited shipments are not covered. Prepays or â€œcall tags” will not be issued and Ag Leader will not authorize return or “reverse” charges to its UPS shipping account.

Product Returns for Credit:  Returns of miscellaneous parts (new or used) resulting from excess, partial kits or unsold inventory will not be accepted. Ag Leaderwill not accept returns of any product after 12 months from the delivery date. All other product returns not already covered under the Warranty, Repair and Return policy, must approve by Ag Leader’s Support Systems Manager. All returns are subject to a 15% restocking fee.

Restock Condition:  Products returned for credit must be current/active products, uninstalled, unused, clean and in new condition to receive full credit. Returned Products must be in original manufacturer’s shipping cartons or equivalent. The product condition will to be determined by Ag Leader Repair Department personnel. The Dealer or End User must return all products, freight prepaid, as specified in the RMA, products travel at the cost, risk, and responsibility, of the Shipping Agent or the Dealer.

When a returned system or kit cannot be restocked for sale as new, it may be determined at Ag Leader’s discretion to return some or all the products to the purchasing Dealer, at dealer expense.  Otherwise, repair or replacement expenses will be applied in addition to the 15% restocking fee.

Product Return Procedure: Before returning an Ag Leader product for any reason the Dealer must call or e-mail Ag Leader Technology Inc. to report reason for returning an item, and to obtain a Return Material Authorization Number “RMA #”. Returning items without authorization will result in processing delays.

Email: support@agleader.com
Ph: (515)-232-5363 ext 1 Fax: (515)-232-3595
Return hardware via UPS (preferred) or US mail. Print the RMA # clearly on the outside of the package. Also have the name and address of the person/dealership sending the item in (Return Address) printed clearly on the package:
Return Address:  Contact Name
                         Company Name
                         Address
                         City, State, ZIP
Send to:  RMA# xxxxx
              Ag Leader Technology, Inc.
              2202 S Riverside Drive
              Ames, IA 50010

Leave a Reply

Your email address will not be published. Required fields are marked *