Return Policy & Restocking Fee for Software.
Software Return Policy. If software has not been registered within 30 days of purchase, returns are accepted with approval from management. Software must be returned to Martens Farms within 30 days, a 30% restocking fee is charged. If software has been registered within 30 days of purchase, returns are not accepted without special approval from Trimble Ag Software management. If approval is granted, software must be returned to Martens Farms within 20 days and a 30% restocking fee is charged.
If you have questions about these policies, please contact our sales team at 1-620-585-6761 or send us an e-mail at info@martensfarms.com.
Hardware Return Policy
To view Trimble’s term and conditions regarding hardware returns please refer to Trimble’s Term & Conditions here.
Partial listing of Terms and Conditions
3. Delivery.
3.1 Delivery time: Delivery times are established when Trimble accepts your order in writing. We will use commercially reasonable efforts to meet your requested delivery dates, unless you are in default under these Terms or our performance is otherwise excused. We are not liable for late or delayed delivery. Late delivery is not a basis for your cancellation of any order.
3.2 Delivery terms: Title and risk of loss or damage to Products passes to you when we deliver the Products to the shipping carrier (“Delivery”). Unless otherwise agreed, we will deliver the Product freight prepaid, provided that you pay or reimburse us for all applicable costs of carriage, freight, insurance (if applicable), taxes, duty and other related shipping charges. We have the right to make partial deliveries. Software may be delivered electronically at Trimble’s option. Title to the Software will remain with Trimble or its licensors.
4. Acceptance, Inspection, Notice of Nonconformance:
4.1 Your acceptance of ordered Products is deemed to occur upon our Delivery of the Products to the shipping carrier. Your acceptance of ordered Software is deemed to occur when the Software is activated or otherwise made available for your access or use, whichever date is earlier. You are responsible for giving prompt written notice of identified damage or nonconformance of Products. You must inspect the condition of the packaging and the Products upon receipt and indicate any evident damage to the carrier on the delivery note, have the carrier’s agent sign the document and, within two (2) days of receipt of the damaged or non-conforming Products, send all documents by e-mail or fax to our facility from which shipment took place, together with the carrier’s references. Concealed Product damage claims must be made by you to the carrier directly and you must also provide us with written notice and a copy of any such claim within 10 days of receipt of the affected Products. Likewise you must notify us within 10 days of receipt of incorrect Products. If you retain the Product without giving notice within the designated notice period, you will be deemed to have waived your right to reject the Product.
4.2 If you cancel an accepted Product order within 10 days prior to shipment or reject conforming Products received under an accepted order, we are entitled to claim reasonable compensation for restocking and other expenses actually incurred.
5. Return of Product: All Product returns are subject to our prior written consent and must comply with our product return (RMA) procedures then in effect. (For general information log on to http://support.trimble.com and submit a support case detailing your question.) Before returning or exchanging a Product, you must contact us directly to obtain an authorization number to include with your return. You must return Products to us in their original or equivalent packaging, and you are responsible for risk of loss, as well as shipping fees back to Trimble. Products received but not eligible for return will be sent back to you freight collect. For approved returns you will receive credit equal to the lesser of the Product’s invoice price or its current replacement value, less any applicable charges or fees.
Further Questions? Please call us: 1-620-585-6761